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SHIPPING & DELIVERY

DELIVERY TIMES

The standard delivery time within Germany is 2 to 4 working days. International shipments typically take between 6 and 14 days. If you have ordered multiple items with different delivery times, we will consolidate your order and ship everything in on

I HAVEN'T RECEIVED MY PACKAGE

We recommend first checking the tracking information. There, you’ll find the latest updates on the status of your order. You can also use the chat icon on our shop's website at any time to quickly and conveniently check the delivery status of your or

MY FREE ITEM IS MISSING

We’re very sorry that your free item was not included in your order. Please note that the free item – depending on availability in a specific color or flavor – must be manually added to your shopping cart. You can do this by clicking the “Add for fre

MY PACKAGE IS DAMAGED ON THE OUTSIDE

Sometimes, a package may be damaged during transit by the shipping provider. In most cases, however, only the outer packaging is affected, while the contents remain intact. In such instances, the package is not returned to us but is repackaged by the

MISSING OR INCORRECTLY DELIVERED ITEMS

Missing an item?. If an item is missing from your order, please contact our customer service team at [email protected] and provide your order number along with details of the missing item. A photo of the opened package will help us better understa

SHIPPING COSTS

Shipping costs and free shipping thresholds vary depending on the delivery country. During special promotions, the values listed below may differ. Please refer to information in our newsletter or announcements from our influencers for updates. Shippi