I HAVEN'T RECEIVED MY PACKAGEUpdated a month ago
We recommend first checking the tracking information. There, you’ll find the latest updates on the status of your order.
You can also use the chat icon on our shop's website at any time to quickly and conveniently check the delivery status of your order.
If the delivery is marked as "delivered" but you haven’t received your package, please check with neighbors, housemates, or colleagues to see if they may have accepted it on your behalf. Also, make sure to check if the package was left at an agreed-upon drop-off location.
In rare cases, your order may be returned to us. This will also be visible in the tracking information.
If the status of your shipment hasn’t changed within 6 days, please contact our customer service at [email protected] – we’ll be happy to assist you further.