MISSING OR INCORRECTLY DELIVERED ITEMSUpdated a month ago
Missing an item?
If an item is missing from your order, please contact our customer service team at [email protected] and provide your order number along with details of the missing item. A photo of the opened package will help us better understand the issue with your shipment and improve our processes.
Our customer service team will provide you with the necessary affidavit (PDF), which you’ll need to complete and attach to your inquiry. This is required for legal reasons.
Received the wrong item?
If you received an incorrect item, please contact our customer service team at [email protected]. We will provide you with a link to create a free return label. Once the incorrect item has been returned to us and its condition has been checked, we will refund you the full amount.